Terms of Service

Relaxaback.com.au is owned by Surfmore Pty Ltd herein referred to as the “Owners”. ACN 131470543.

All purchases and use of this web site is conditional on the acceptance of the terms and conditions. Any use of the web site shows your acceptance of the Terms of Service If you do not agree to these Terms of Service you may not use this web site.
The Owners reserve the right, at any time, without notice, to modify or update these Terms of Service, and use of this web site after any change to these Terms of Service constitutes your acceptance to be bound by such modifications or updates. Users are advised to read these Terms of Service each time they access the web site for any changes.

Use Of Web Site

The Owners grant you a limited, revocable and non-exclusive license to access and make personal use of this web site and not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of the Owners. This license does not include any resale or commercial use of this web site or its content; any collection and use of product listings, descriptions, or prices; any derivative use of this web site or its contents; any downloading or copying of account information for the benefit of any other merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This web site or any portion of this web site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by the Owners. This web site is controlled and operated by the Owners, from offices within Australia. The Owners make no representation that materials in the web site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is prohibited. Those who choose to access this web site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.

Comments, Testimonials, and Suggestions

The Owners may enable site visitors to provide comments, testimonials, and suggestions on the web site. If you submit comments or suggestions to the web site, you grant The Owners a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, sell, market, distribute, and display such comments, testimonials, and suggestions throughout the world in any media. Any material, information or idea you transmit to or post on this web site by any means will be treated as non-confidential and non-proprietary, and may be disseminated or used by the Owners for any purpose whatsoever, including, but not limited to, marketing products, without any compensation to you. Notwithstanding the foregoing, all personal data provided to the Owners will be handled in accordance with the Privacy Policy.

You are prohibited from posting or transmitting to or from this web site any unlawful, threatening, invasive of privacy, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law, or that the Owners deem inappropriate in its sole discretion.

You also grant the Owners the right to use the name that you submit with any review or comment, if any, in connection with such comments, testimonials, and suggestions. You will indemnify the Owners for any and all claims and liabilities resulting from content you supply. The Owners have the right, but not the obligation, to monitor and edit or remove any activity or content. The Owners take no responsibility and assumes no liability for any content posted by you or any third party.


The products contained in/on this web site may be trademarked, servicemarked, copyrighted or patented by individuals, entities or associations who are not owned, affiliated, related, or otherwise a part of relaxaback.com.au.

Disclaimer of Warranties

The Owners do not represent or warrant that the information accessible via this web site is accurate, complete, reliable or current. Price and availability information is subject to change without notice. Furthermore, to the maximum extent permitted by law, the Owners disclaim all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non infringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance.

Limitation On Liability

All risk in the products will pass to you, the customer, on dispatch. You are responsible for any government imposed taxes, duties or other liabilities, or any additional charges that may be incurred as a result of your purchase. The Owners are not responsible for any loss or damage to products caused via transit.


All products remain the property of the Owners until full payment has been received.

Your Account

If you use this web site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Web Sites and Linking

This web site may include links to other sites on the Internet that are owned and operated by third party vendors and other third parties (“external sites”). By using the relaxaback.com.au web site, you acknowledge that the Owners are not responsible for the availability of, or the content located on or through, any external site. If you should have any concerns regarding such links or the content located on such external sites, please contact us for those external sites directly. The Owners permit third party links to its web site provided that the Owners are provided with advance notice of such links and does not thereafter object to such linking.


The Owners do not declare that any information on this web site including files, pictures, logos, any links to other web sites, files (etc.), or any other part of this web site or linked web site is free from Viruses, Trojans, defects, or any other faults. It is wholly the responsibility of anyone using this site to ensure to scan for viruses or other faults. The Owners will not be liable in any way to any damage or loss (whether direct, indirect, consequential or economic) caused by the use of this web site however that damage be caused and whether or not that damage is caused by negligence.

Applicable Law

This site is created and controlled by the Owners. Your use of this site is governed by, construed and enforced in accordance with the laws of Queensland, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of Queensland, Australia. This site may be accessed throughout Australia and overseas. The Owners make no representations that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site.


No individual or company may use this web site for any other purpose other than purchasing goods. No part of the web site may be reproduced, adapted, performed in public or transmitted in any form by any process (graphic, electronic or mechanical, including further copying, recording, taping or by a storage and information retrieval system) without the specific prior written consent of the Owners.


All prices shown on this site are listed in Australian Dollars. The conversion rate varies from day to day with the current exchange rate. A currency conversion fee may also be charged by your bank. Your bank or credit provider determines the conversion rate. The Owners are not able to take responsibility for the final amount charged to your card.

GST (Goods and Services Tax Australia Only)

All Prices displayed are exclusive of Australian Goods and Services Tax (GST) applied at the rate of 10%. Shipments to an address outside Australia and its Territories will not incur the GST component.


The products available on this web site are only available for sale to persons who are capable of making legally binding contracts. The products are not available to anyone under the age of 18 year and any other person who are legally prohibited from entering into binding contracts.


Shipments are made using AustraliaPost Express Post(trackable). All risk of the delivery will be passed to the customer once the items have been provided to AustraliaPost. A tracking number can be supplied on request.


All digital delivery is provided using industry standard methods. If trouble is experienced with downloaded products contact us and provide full details of the operating system of your computer, the internet browser you used for the transaction and any error messages you received during the process.

Order cancellation by Relaxaback.com.au

 We reserve the right not to provide goods or services or cancel orders at our sole discretion at any time and will not be held liable for loss or damage arising from the exercising of these rights.

Refunds & Returns policy

You may request a refund within 21 days of receipt. Please contact us for postage details and to make relevant arrangements before sending items back. We will provide an Express satchel for you to use and the product must be in resaleable condition when received.

Refunds on faulty goods

All refunds will be credited back to the same credit card used or Paypal account.

Payment Options

We accept credit cards for all purchases via STRIPE and Paypal.

Privacy Policy

This Privacy Policy describes how our company collects information from all end users of our products (“Services”)-those who access some of our Services but do not have accounts (“Visitors”) as well as those who may purchase Products and/or pay a monthly service fee to subscribe to the Service (“Members”)-what we do with the information we collect, and the choices Visitors and Members have concerning the collection and use of such information. We request that you read this Privacy Policy carefully.

Personal Information Our Company Collects and How It Is Used


Our company collects information in different ways from Visitors and Members who access the various parts of our Services. We use this information primarily to provide a customized experience as you use our Products and Services and do not share this information with third parties. However, we may disclose personal information collected if we have received your permission beforehand or in very special circumstances, such as when we believe that such disclosure is required by law or other special cases described below.


Members may be asked to provide certain personal information when they sign up for our Products or Services including name, address, telephone number, billing information (such as a credit card number). The personal information collected from Members during the registration process is used to manage each Member’s account (such as for billing purposes). This information is not shared with third parties. However, in instances where our company and a partner jointly promote our Services, we may provide the partner certain personal information, such as the name, address, and username of persons who subscribed to the Services as a result of the joint promotion for the sole purpose of allowing us and the partner to assess the results of the promotion. We will let you know before this transfer takes place.

In this instance, personal information may not be used by the partner for any other purpose.

Our Company Partners and Sponsors

Some products and services may be offered to Visitors and Members in conjunction with an affiliate, independent contractor seller or non-affiliated partner. To provide Visitors and Members some of these products and services, the partner may need to collect and maintain personal information. In these instances, you will be notified before any such data is collected or transferred and may decide not to use that particular service or feature.

Additionally, our partners may have advertisements or co-branded Web Pages that are cosponsored by an affiliate, independent contractor seller, or non-affiliated partner. Our company may share non-identifying and aggregate information (except as described above), but not personal information, with such partners in order to administer the co-branded products or services offered.

At some Web sites, you can purchase products and services or register to receive materials, such as a newsletter, catalog or new product and service updates. In many cases, you may be asked to provide contact information, such as your name, address, email address, phone number, and credit/debit card information.

If you complete an order for someone else, such as an online gift order sent directly to a recipient, you may be asked to provide information about the recipient, such as the recipient’s name, address, and phone number. Our company has no control over the third parties’ use of any personal information you provide when placing such an order. Please exercise care when doing so.

If you order services or products directly from our company we will use the personal information you provide only to process that order. We do not share this information with outside parties except to the extent necessary to complete that order.

How can I tell if my browser is secure?

Your browser is in ‘secure mode’ by the appearance of a security notice when you enter a secure page. In addition to this a secure icon will be displayed in the lower left hand corner of your browser window. Secure web pages can also be identified by their URL as they begin with https:// while standard pages begin with http://

SSL protects all shopping communications, allowing us to take credit card orders and protect sensitive personal information. A secure session is established through the HTTPS protocol, which uses the Secure Sockets Layer (SSL) underneath. This ensures that the information sent between your browser and the Webserver cannot be read by others. It also ensures that the information cannot be tampered with en route.

Responses to Email Inquiries

When Visitors or Members send email inquiries to our company, the return email address is used to answer the email inquiry we receive. Our company does not use the return email address for any other purpose and does not share the return email address with any third party.

Voluntary Customer Surveys

We may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of products and services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if the survey is conducted by a third party. Participation in our customer surveys is voluntary.

We may disclose personal information about Visitors or Members, or information regarding your use of the Services or Web sites accessible through our Services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: credit agencies, collection agencies, merchant database agencies, law enforcement, or to satisfy laws, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Terms & Conditions, or other user policies; to operate the Services properly; or to protect our company and our Members.

“Cookies” and How Our Company Uses Them

A “cookie” is a small data file that can be placed on your hard drive when you visit certain Web sites. Our company may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide and to manage our telecommunications networks.

If you are a Visitor or Member we may use a cookie to save your settings and to provide customizable and personalized services. These cookies do not enable third parties to access any of your customer information.

Advertisers and partners may also use their own cookies. We do not control use of these cookies and expressly disclaim responsibility for information collected through them.

Why do we collect information from you?   

* We collect information to process your order

* We collect information to assess our advertising strategies ie. survey how you found out about us.

* We collect information to contact you again should you elect to be contacted eg. mailing lists

Public Forums

Please remember that any information you may disclose in any Member Directory, or other public areas of our Web sites or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.

Our Company’s Commitment to Data Security

Services and Web sites we sponsor have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining this information.

 Questions About Our Privacy Policy

If you have any questions about this Privacy Policy or the practices described herein, you may contact us through the contact information provided on this Web site.

Revisions to This Policy

Our company reserves the right to revise, amend, or modify this policy, our Terms Of Service agreement, and our other policies and agreements at any time and in any manner, by updating this posting. Your use of this site after such changes are implemented constitutes your acknowledgement and acceptance of these changes. Please consult this privacy statement prior to every use for any changes.

By using our site you consent to our Terms of Service.

Updated January 2018